Privacy Notice
This Privacy Notice for Interstate Auto Glass (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services, including when you visit our website or engage with us in related ways such as quote requests, scheduling, sales, marketing, or events.
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our services. Questions or concerns may be sent to support@interstateautoglassga.com.
SMS Terms and Conditions
By submitting your information through forms on our website, you give permission for Interstate Auto Glass to communicate with you by call, text, or email, including at times using automated technology. We use these communications when necessary regarding quote requests, scheduling, appointment reminders, and related service needs.
Message and data rates may apply. No purchase is required. To stop receiving messages, text STOP. For assistance, text HELP.
Mobile sharing information
We will not share your mobile contact information with third parties for marketing purposes without your explicit consent.
Data transfer commitment
We will not transfer your personal data to external organizations except as required by law.
Data protection measures
- Data encryption: We use industry-standard encryption protocols to protect sensitive data in transit and at rest.
- Access controls: Only authorized personnel have access to personal data, with access controls and authentication procedures in place.
- Regular security audits: We conduct periodic security assessments to identify and address potential vulnerabilities.
- Data minimization: We collect only the personal data necessary to fulfill the intended purpose.
- Data retention: We retain personal data only as long as necessary to achieve the purposes described in this policy, after which it is securely deleted or anonymized when possible.
Summary of Key Points
This summary provides key points from our Privacy Notice. The full sections below provide additional detail.
- What personal information do we process? We may process personal information depending on how you interact with us and the services, the choices you make, and the features you use.
- Do we process sensitive personal information? We do not process sensitive personal information.
- Do we collect information from third parties? We do not collect information from third parties.
- How do we process your information? We process information to provide, improve, and administer services, communicate with you, prevent fraud, maintain security, comply with law, and process information with consent where applicable.
- When do we share personal information? We may share information in specific situations and with specific categories of third-party service providers described below.
- How do we keep information safe? We use reasonable organizational and technical safeguards, but no electronic transmission or storage technology can be guaranteed to be 100% secure.
- What are your rights? Depending on where you are located, you may have rights regarding your personal information.
- How do you exercise your rights? The easiest way is to contact us using the information listed below.
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you request information about us or our services, participate in activities on the website, submit a quote request, schedule service, or otherwise contact us.
The personal information we collect depends on the context of your interactions with us, the services requested, the choices you make, and the features you use. The personal information we collect may include names, phone numbers, email addresses, mailing addresses, service location, vehicle information, VIN information, and information about the glass or service needed.
Sensitive information
We do not process sensitive information. All personal information you provide must be true, complete, and accurate, and you must notify us of changes.
Information automatically collected
In short: Some information, such as your Internet Protocol address and browser or device characteristics, may be collected automatically when you visit the website.
Automatically collected information does not reveal your specific identity, but it may include device and usage information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use the website, and other technical information.
This information is primarily needed to maintain security and operation of the website and for internal analytics and reporting.
Log and usage data
Log and usage data is service-related, diagnostic, usage, and performance information our servers may automatically collect when you access or use the services. Depending on how you interact with us, this may include IP address, device information, browser type, settings, date/time stamps, pages and files viewed, searches, features used, system activity, error reports, and hardware settings.
Location data
We may collect location data such as information about your device’s location, which may be precise or imprecise depending on your device settings. You can opt out by refusing access or disabling location settings, but some aspects of the services may not work as intended.
2. How do we process your information?
In short: We process information to provide, improve, and administer services, communicate with you, prevent fraud, maintain security, and comply with law. We may also process information for other purposes with your consent.
- To deliver and facilitate delivery of services requested by the user.
- To communicate about quote requests, scheduling, appointments, service updates, and related business needs.
- To send marketing and promotional communications where allowed and consistent with your preferences.
- To evaluate and improve services, products, marketing, website performance, and customer experience.
- To identify usage trends and understand how the website and services are used.
- To determine the effectiveness of marketing and promotional campaigns.
3. What legal bases do we rely on to process your information?
In short: We process personal information only when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as consent, compliance with laws, providing services, fulfilling contractual obligations, protecting rights, or pursuing legitimate business interests.
If you are located in Canada
We may process your information if you have given express or implied consent. You may withdraw consent at any time.
In some exceptional cases, we may be legally permitted to process information without consent, including where collection is clearly in the interests of an individual and consent cannot be obtained in a timely way; for investigations and fraud detection; for certain business transactions; to assess, process, or settle an insurance claim; to identify injured, ill, or deceased persons and communicate with next of kin; where financial abuse is reasonably suspected; when consent would compromise the availability or accuracy of information related to a breach or contravention of law; where disclosure is required by subpoena, warrant, court order, or court rules; where information was produced by an individual in the course of employment, business, or profession and collection is consistent with that purpose; for journalistic, artistic, or literary purposes; or where information is publicly available and specified by regulation.
4. When and with whom do we share your personal information?
In short: We may share information in the specific situations described here and/or with the categories of third parties listed below.
Vendors, consultants, and other third-party service providers
We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to the information to do that work. These parties are expected to safeguard personal information and use it only as instructed.
Categories of third parties may include data analytics services, communication and collaboration tools, and performance monitoring tools.
Business transfers
We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.
5. Do we use cookies and other tracking technologies?
In short: We use a minimal, privacy-first approach to cookies and similar technologies.
Our website uses essential cookies or similar technologies needed for security, performance, fraud prevention, bot protection, basic website operation, and delivery of the site through our hosting, CDN, or security providers. These technologies help keep the website available, protect the site from abuse, and support normal page delivery.
We also use Google Analytics and Google advertising measurement technologies to understand website traffic, measure engagement and quote activity, identify how visitors reach the website, and evaluate advertising performance. These services may use first-party cookies and collect device, browser, approximate location, page-view, interaction, referral, and campaign information. After a quote request is successfully submitted, our server may normalize and hash the email address and/or phone number using SHA-256 before providing the resulting hashes to Google for user-provided data and enhanced conversion measurement. Google processes those hashes under its own terms and privacy practices. We do not send vehicle details, VINs, service addresses, free-form notes, or uploaded photos to Google Analytics or Google Ads.
During a browser session, we use session storage to preserve first-touch attribution, such as the initial landing page, referral information, campaign parameters, and the first quote or phone call-to-action used. When a valid quote request is successfully sent, our server may place only the resulting SHA-256 hashes in a short-lived first-party cookie scoped to the quote confirmation page. The cookie expires after about two minutes and is deleted immediately after conversion measurement is sent. Raw email addresses and phone numbers are not placed in analytics session storage or in the confirmation-page URL. We use local storage only to remember that a visitor dismissed our website privacy notice. Vehicle, VIN, service-address, and damage-photo information is not placed in analytics storage.
We do not currently use session-recording or heatmap tools. If we add additional analytics, remarketing, live chat, or behavioral tools, we will update this Privacy Notice and provide any notice, consent, or opt-out choices required by applicable law.
You can usually set your browser to remove or reject cookies. Because this site may use essential security or performance technologies, blocking some cookies or similar technologies may affect how the website functions.
6. How long do we keep your information?
In short: We keep information for as long as necessary to fulfill the purposes described in this Privacy Notice unless otherwise required by law.
We retain personal information only as long as necessary for the purposes in this notice unless a longer retention period is required or permitted by law, such as tax, accounting, or other legal requirements. When there is no ongoing legitimate business need, we will delete or anonymize the information, or securely store it until deletion is possible.
7. How do we keep your information safe?
In short: We aim to protect personal information through organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Although we work to protect personal information, transmission of information to and from our services is at your own risk. You should access the services only within a secure environment.
8. What are your privacy rights?
In short: Depending on your state, province, country, or region, you may have rights that allow access to and control over personal information.
In some regions, including Canada, rights may include requesting access to personal information, obtaining a copy, requesting correction or deletion, restricting processing, data portability where applicable, avoiding automated decision-making where applicable, and objecting to processing in certain circumstances.
You may withdraw consent at any time when we rely on consent, but withdrawal will not affect processing that occurred before withdrawal or processing based on other lawful grounds.
You can opt out of marketing and promotional communications by clicking unsubscribe links, replying STOP or UNSUBSCRIBE to SMS messages where applicable, or contacting us. We may still send non-marketing service-related messages needed to administer your request or provide service.
Most browsers accept cookies by default. You can usually remove or reject cookies in your browser settings, though this may affect certain features or services.
9. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track feature or setting that signals a privacy preference not to have online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing Do-Not-Track signals has been finalized, so we do not currently respond to DNT browser signals or other automatic mechanisms. If a standard is adopted that we must follow in the future, we will update this notice.
10. Do United States residents have specific privacy rights?
In short: Residents of certain U.S. states may have rights to request access to and receive details about personal information we maintain, correct inaccuracies, receive a copy, delete information, withdraw consent, or exercise other rights. These rights may be limited in some circumstances by law.
Categories of personal information we collect
We have collected the following categories of personal information in the past twelve months:
| Category | Examples | Collected |
|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name. | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information. | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data. | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information. | NO |
| E. Biometric information | Fingerprints and voiceprints. | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. | YES |
| G. Geolocation data | Approximate location inferred from IP address or device and network information. | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with our business activities. | NO |
| I. Professional or employment-related information | Business contact details, job title, work history, and professional qualifications if you apply for a job with us. | NO |
| J. Education information | Student records and directory information. | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from collected personal information to create a profile or summary about preferences and characteristics. | NO |
| L. Sensitive personal information | Sensitive personal information. | NO |
We may also collect other personal information when you interact with us in person, online, by phone, or by mail in contexts such as customer support, customer surveys or contests, facilitating delivery of services, and responding to inquiries.
We will use and retain collected personal information as needed to provide services, including Category A and Category B information for as long as the user has an account with us or as otherwise required for legitimate business, service, or legal purposes.
Sources of personal information
Learn more about the sources of personal information in the “What information do we collect?” section above.
How we use and share personal information
Learn more in the “How do we process your information?” and “When and with whom do we share your personal information?” sections above. We may disclose personal information to service providers under written contracts. We may also use personal information for our own business purposes, such as internal research for technological development and demonstration. This is not considered selling personal information.
We have not sold or shared personal information to third parties for a business or commercial purpose in the preceding twelve months.
Your rights
- Right to know whether or not we are processing your personal data.
- Right to access your personal data.
- Right to correct inaccuracies in your personal data.
- Right to request deletion of your personal data.
- Right to obtain a copy of personal data you previously shared with us.
- Right to non-discrimination for exercising your rights.
- Right to opt out of targeted advertising, sale, sharing, or profiling where applicable.
- Depending on your state, rights to obtain categories or specific third parties to which data was disclosed, limit sensitive data use, or opt out of sensitive data or certain recognition features where applicable.
How to exercise your rights
To exercise these rights, contact us by email at support@interstateautoglassga.com, by phone at +1 (770) 404-9393, or by using the contact details at the bottom of this notice.
We will honor opt-out preferences if you enact the Global Privacy Control opt-out signal on your browser where required by law.
You may designate an authorized agent to make a request on your behalf, but we may deny requests where required proof of authorization is not provided.
Request verification
When we receive a request, we may need to verify your identity and will use information provided in the request only for verification, security, or fraud-prevention purposes. If an authorized agent submits a request, additional information may be required to verify identity and authority.
Appeals
Under certain state laws, if we decline to act on your request, you may appeal our decision by contacting us. We will inform you in writing of action taken or not taken and the reasons. If your appeal is denied, you may submit a complaint to your state attorney general.
California “Shine The Light” law
California Civil Code Section 1798.83 permits California residents to request certain information about categories of personal information disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. If you are a California resident and want to make such a request, contact us using the contact details below.
12. Do we make updates to this notice?
In short: Yes, we may update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date and becomes effective when posted. If we make material changes, we may notify you by prominently posting a notice or by directly sending a notification. We encourage you to review this notice frequently.
13. How can you contact us about this notice?
If you have questions or concerns about this notice, contact Interstate Auto Glass at:
14. How can you review, update, or delete the data we collect from you?
You may have the right to request access to personal information we collect from you, details about how we processed it, correction of inaccuracies, deletion of personal information, or withdrawal of consent. These rights may be limited in some circumstances by law. To request review, update, or deletion of personal information, contact us at support@interstateautoglassga.com.
